FAQs - Frequently Asked Questions
From selecting the right promotional product and creating a custom design to final delivery, there are several things to consider when ordering branded first aid products and medical promotional items. Here you will find answers to the most frequently asked questions about our products, minimum order quantities, delivery times, artwork requirements and services.
Can't find the answer to your question? Our team will be happy to advise you personally and work with you to find the right solution for your project.
Can I order the products directly online?
Yes, you can order our custom-printed medical promotional products directly online. Please send us your artwork files separately by email after placing your order. For special requests or bespoke products, you will generally need to submit an enquiry first. Please provide details of the product, required quantity, customisation and desired delivery date. We will then send you an individual quotation.
How does a custom product enquiry work?
Select a product and submit your enquiry using the contact form, by email or by telephone. We will review the quantity, design, availability and required delivery date before preparing your individual quotation. Once the artwork has been approved, your order will go into production.
Can I request a quotation for several products?
Yes, you can request an individual quotation for several products. Please include the required quantities, intended use and preferred delivery date wherever possible. Our product advisers will be happy to help you choose the right items.
Can I receive a sample in advance?
Depending on the product, unprinted or previously printed samples may be available. We will provide details of availability and any applicable costs upon request.
Can you help me choose the right product?
Yes. Our product advisers can help you select the right product based on your target audience, occasion, budget, required quantity and desired advertising impact.
Why don't all products display a fixed final price?
The price depends on factors such as the quantity, product version, customisation method, number of print colours and any additional personalisation. The final price is therefore calculated based on the specific requirements of your order. Once you have selected the available options, the quantity-based prices, unit price and total price will be displayed.
What are the minimum order quantities?
The minimum order quantity depends on the selected product and the type of customisation required. You can find the applicable quantity on the respective product page. For bespoke products or individually printed plasters, we will confirm the minimum order quantity when responding to your enquiry.
How long does delivery take?
The delivery time depends on the product, quantity, type of customisation and current production capacity. It generally begins once the order and artwork have been approved. If you require the products for a specific event, please include the event date when submitting your enquiry.
Is express production available?
Express production may be available depending on the product, quantity and required delivery date. Please contact our team with your exact requirements so that we can check the available options.
Are the displayed prices inclusive or exclusive of VAT?
All business customer prices are shown exclusive of VAT, printing costs and, where applicable, delivery charges. Logged-in distributors can view the relevant net prices on each product page. All other users, whether logged in or not, will see gross prices inclusive of VAT.
For greater transparency, we provide our promotional product distributors with both the distributor and industry price lists. These are available in the Distributor Portal.
Which products can be printed with our logo?
All promotional products in our range can be individually customised. Depending on the product, labels, boxes, bags, plaster cards, plaster wallets and many other items can be printed with your own design or logo. Available options include digital printing, screen printing, transfer printing and other customisation methods.
You can find details of the available print areas on the respective product page.
What artwork files do you require?
Print-ready vector artwork, such as a PDF file, is ideal. All fonts should be converted to outlines, and the required colours should be clearly defined. You can find the product-specific requirements in the relevant artwork checklist. These guidelines will help you create a print-ready design quickly and easily.
Will my artwork be checked before production?
Yes. MEDICAL promotion checks every submitted design to ensure that it is suitable for printing. We will contact you if we identify any issues. You will also receive a digital proof, which must be approved before your order goes into production.
What happens if I do not have print-ready artwork?
No problem - our graphic design service can help. We will work closely with you to create a print-ready design. The service includes one round of revisions and a digital proof. Costs are calculated individually based on the product, project and scope of work.
Will I receive a proof for approval before printing?
You will receive a digital print preview or proof for approval before production begins. At this stage, you can still request changes. Production will only begin once we have received your written approval.
Can the packaging and contents also be customised?
This depends on the product. In addition to printing on the bag or packaging, the colours, contents or individual components of selected products can also be customised. You can find details of the available options on the respective product page.
Our product advisers will be happy to assist you with further customisation options and bespoke products.
Are the products approved as medical devices?
The medical devices included in our products are supplied and correctly labelled in accordance with the applicable requirements of the EU Medical Device Regulation. MEDICAL promotion is backed by the German medical device manufacturer GRAMM medical healthcare GmbH, which has more than 100 years of industry experience. The company is certified in accordance with DIN EN ISO 13485. We guarantee first aid products that are safe, compliant and of consistently high quality.
Can a medical device be printed with a logo?
Yes, provided that the product labelling, instructions for use and legally required information remain unaffected. Clearly marked print areas are available for your individual design. For products that can be printed over the entire surface, we add the required medical device labelling.
What is the shelf life of plasters and dressings?
The shelf life depends on the medical device included and is stated on the product or its packaging. For larger projects, you can request information about the available expiry date in advance.
Can a first aid kit be refilled?
Yes - this is one of the main advantages of our first aid kits. Many bags, wallets and kits can be reused and refilled. This means that your promotional gift and brand message remain with your customers for longer.
Is multilingual labelling available?
Many products already feature multilingual labelling. The available or required language versions depend on the product and target market.
Who can register for the Distributor Portal?
The Distributor Portal is intended exclusively for promotional product distributors. Every registration is reviewed before access is granted.
What resources are available to distributors?
Available resources include price lists, product data sheets, dieline templates, product images, catalogues and product data. We also provide unbranded versions of our product materials that distributors can share with their customers.
Are unbranded materials without MEDICAL promotion branding available?
Yes. Registered distributors can access unbranded versions of various materials in the Distributor Portal.
Can I use the product images in my online shop?
Yes. Product images can be downloaded through our Distributor Portal. You will need to complete a form and agree to the terms of use. A download link will then be sent to you by email.
Do you support distributors with large tenders or bespoke projects?
Yes, we will be happy to support you with larger projects. Our product advisers can assist you throughout the enquiry, planning and implementation process.